Frequently Asked Question

Configure an e-mail address
Last Updated 9 months ago

Recommended method for iPhone / iPad / iOS

On your device's Home screen, click Settings. Adding an account is done in two different ways depending on the iOS version:

  • for iOS 7, 8, 9, and 10: click Mail, Contacts, Calendars > Add Account > Exchange
  • for iOS 11 click on Account and password > Add account > Exchange

Then enter the full e-mail address and a description of the e-mail:


When prompted to log into your Exchange account, choose "Configure manually":


Enter your password. On the next screen, choose the items to synchronise:


Universal method

Regardless of your email program or smartphone, the settings for configuring an email address are always the same:

  • Ingoing server name IMAP =
  • Ingoing port: 993 with SSL
  • SMTP outgoing server name =
  • SMTP port: 587 with STARTTLS
  • user name = full email address
  • password = the one you have associated with the email address in question
  • authentication = mandatory for sending e-mails. It is activated in the SMTP settings of the mail client. You must select "use the same settings as the incoming server" or, depending on the software, provide a user name (= full e-mail address) and password

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